Are You A Customer Match For Mitel On-Site Solutions

⇒ Are you interested in Cloud or a OPEX model?

⇒ Are you already invested or comfortable in the Mitel ecosystem (Mitel phones, applications, etc.)?

⇒ Do you want a market-leading name brand solution?

⇒ Are you a multi-site company or large enterprise, then MiCloud Flex is a particularly good fit.

If your answer is yes to two or more of these questions, then consider MiCloud Flex as your communications solution!

How Does It Work?

Diagram showing MiCloud Flex

MiCloud Flex is a business phone solution that just works, removing the need for your IT team to spend time and money maintaining a communications solution. The Flex solution is hosted by Mitel with Vertical support eliminating any need to worry on your part. Your staff has secure access to phone service and applications from anywhere they can get a reliable internet connection.

Key Benefits Of MiCloud Flex


Get a complete UCaaS environment with customizable options and seamless integration with top business applications like Microsoft Lync/Skype, Salesforce, Google and more. You get everything you need in one cloud and one solution from the number one cloud provider.


Bring Microsoft Outlook, Lotus Notes, Google, Lync/Skype and other applications into the conversation for true unified communications. MiCloud Flex also boasts robust features including presence-based awareness, instant video communication, visual voicemail, attendant console, and much more.


Get maximum flexibility to create your own communications environment without the complexity of managing it yourself. Solutions can easily be scaled up or down without time-intensive IT resources allowing your business to grow and add features at your own pace.


Deliver a single communications portal that displays consistently on desktops, laptops, smartphones and tablets including Android, Blackberry, iOS and Microsoft devices. This gives customers the freedom to communicate using voice, email, text or chat from any device.


Users enjoy the same communications experience anywhere, anytime on any device. Applications and information move seamlessly because they're stored in the cloud. But they also feature advanced security protection to ensure that sensitive data remains safe.


Combine your contact center with CRM or other business applications to deliver real-time customer intelligence to agents across any medium (voice, video, chat, etc.) and identify customers based on stored profiles and intelligently route them to the right agents/resources.

The Vertical Difference

Mitel Platinum Partner Logo

Vertical Communications has decades of experience installing and supporting Mitel products. Our team of professional solution engineers, product managers, and technicians ensure your Mitel implementation goes smoothly. Vertical is recognized by Mitel as one of the top 5% of support providers in the world. CIO Magazine recently recognized Vertical as one of the top 10 Mitel Solution Providers.

The Vertical team will be there to assist you in designing and implementing your Mitel on-site solution. From the moment the sales process starts, through design, into implementation, and on to service and support; Vertical will be with you every step of the way.

Key Features

  • Rich Unified Communications
  • Local Number Portability
  • Direct Inward Dialing
  • CRM Integration
  • Unified Messaging
  • Multi Auto Attendant
  • Enhanced Mobility For Smart Sevices
  • Audio / Videoconferencing
  • Advanced Collaboration Tools
  • Contact Center Solutions
  • Hybrid Network Solutions (e.g., MPLS, Cross-Connect)
  • Mitel Survivable Gateways With Local PRI Bundles
  • Instant Messaging
  • IM/Voice/Video Presence
  • Teleworker Support
  • Dual Mode Handoff
  • Single Number Reach

Ready To Get Started With Mitel Cloud?

Hand holding mobile device using MiCloud Flex